College Scooters

Charged $50 for a tire swap of an electric scooter. I had everything including the tire and inflatable inner-tube. I even took it off the scooter and they still charged me $50 for a five minute job.
The front desk wanted me to read out my card information when paying instead of using a card reader which is a huge red flag.
Totally would not recommend

Cannot emphasize how horrible of an experience we have had with their service department. I have taken my scooter to them 3 times. Each time, the scooter comes back with something broken that wasn't broken before. Each time, they try to charge me more than I was quoted for. Each time, they have had the scooter for 3+ weeks. Each time, I have had to call them to get an update or to ask them if they have even started on my scooter.

If you're okay with not having your scooter for 3+ weeks, getting it back more broken than your brought it there, having to constantly call to find out any updates, and getting charged more than you were quoted for, than this is the place for you.
(not sure why it says I'm from San Francisco, I am from DC)

The service department doesn't answer the phone and won't respond to voicemail. I took my money somewhere else.

Visited on site and met with both the sales and service department to discuss a scooter I had purchased from their business. We made an agreement that they would pick up the scooter, service it, then sell it on consignment. We confirmed the logistics and payment terms, and I just received a call to let me know that they will be unable to fulfill their commitments. One side of the business clearly does not know what the other is doing or what their policies are, and I would not suggest using this business to purchase or service your desired commodity.

I tried to buy parts here. They took my order and charged my credit card. 10 days later I tried to contact them to inquire about the order. I was told the service manager would call me back. I never got a call. 14 days after the order was placed I caled again. I identified myself and said I was calling about the order. I was cut off - phone call ended. I called back and got hng up on again. I called back a third time and was told they were having phone issues. They would call me back on another phone. I never received a call!
This has got to be the worst customer experience I have ever encountered. Emails went unanswered also. Had to call my credit card company and dispute the transaction. Never heard from anyone at College Scooters. What a joke!

Been riding scooters for ten years now. This is the worst service that I ever received. Let me explain:

My scooter was dropped off here on November 5th, 2021. It had a flat rear tire. Easy fix. One month later, I have my scooter back. That's right, it took an entire month to fix a flat tire. To top it off, apparently my scooter was ready four days ago. But no one called, until someone finally followed up to see if I was going to come and get it. Really poor service. Good luck ever getting someone on the phone. Good luck ever getting an apology. Won't be returning here.

I had a great experience purchasing a scooter from College Scooters & Navid. I had previously gone to the Vespa location in Arlington and did not get a good vibe from the salespeople there.
Navid took a lot of time to review all the scooter options at College Scooters and discussed the pros and cons of all of them. He also let me test ride two different scooters and had no issue with me taking my time. Ultimately, I decided to purchase a Fiddle 3, which has a lot more power than 50CC scooters. I purchased the scooter outright, and Navid talked me through all the paperwork and didn't rush me out the door. My boyfriend and I had to run other errands, but Navid was more than happy to leave the scooter locked in front of the shop for me to pick up later. I'd definitely recommend purchasing from College Scooters!

So this whole adventure starts after my work parking garage hiked up the daily rate...again. Now, only working three days a week in the office, the cost of driving in and parking on those days went over $225/month and I started looking for alternative ways to get to work.

FRI, May 18: After several weeks of trying (and failing) to buy a scooter from at least three business in VA (crazy that it was as difficult as it was, but I won't get into that here), I called College Scooters, spoke to Navid, about the Lance Soho 50. They didn't have the Lance Soho 50 in stock, but they did have the Genuine Venture 50 (which is actually the one I wanted). I decided to drive up to College Park and check it out. Checked it out, liked it, decided to buy it. It was actually a little past closing, so I decided to go back first thing in the morning the next day to pay, pick up Certificate of Origin, register it, then drive it back home.

SAT, May 19: Drove back to pay and pick up the certificate but was told there was a problem and they would need to get a corrected certificate, but that they couldn't even get it mailed to them until Tuesday. At this point, I give them a $500 deposit.

THU, May 21: The certificate arrives, so I drive back to pay the balance and pick up the certificate then get the tags from the DMV. Because of the problem with the title, they offer to deliver the scooter for free, but I decide I'll just head back out there and drive it back.

FRI, May 22: Scooter picked up and driven home. Finally!

SAT, May 23: Take it out for a dry run to work Everything seems fine.

SUN, May 24 - FRI, June 1: Out of town for work.

SUN, June 3: Take it on another dry run to work. I fill it up, get home, go to cover it up for the night, and notice fresh oil all over the underside of the transmission. Thinking I overfilled the gas tank (why I thought this was problem, I have no idea), I cleaned off all the oil and planned to recheck it in the morning.

MON, June 4: I get it ready to ride again and notice that there is still fresh oil on the underside of the transmission. I clean it off and drive around Alexandria for a while to once again verify there is an oil leak (why I kept verifying, I have no idea). I stop randomly while riding it and each time, fresh oil is present. I get home and yep, more oil. I clean it off again.

TUE, June 5: I ride it to work for the first time, but surprisingly, when I get there, very little oil was present. While at work, I call the shop and am told that I could check all three drain plugs for leakage, but if those turned out to be okay, I should have it towed since the scooter comes with roadside assistance. I get home, check it again and of course, more oil leaking. I check the drain plugs and they're fine so I call the number for roadside assistance. Since I just got it though, the information for the roadside assistance hadn't been submitted at the time I call and I'm told that I'd have to pay for the tow (which wasn't going to happen). I decide to keep verifying that it's actually leaking.

WED, June 6: I don't drive it to work that day, but after work I check it and again, oil is leaking. Convinced it can't possibly be a defect and convinced it was just overfilled or something simple like that, I ride it around again, wiping off oil as I go.

THU, June 7: I go to meet a friend for lunch in Crystal City and decide to drive the scooter. I get almost all the way there, decide to check to see if it's leaking (which it is) and finally decide enough is enough, call the shop, and explain to Navid what's been going on. Navid sends the van to pick up the scooter from Crystal City...I Uber home.

FRI, June 8 - Friday, June 15: In shop for repairs. I'll admit, I am a bit annoyed that it wasn't ready when I was told it would be (I was told Wednesday/Thursday), but an extra day in the shop is the least of my concern at this point, but it's finally done, so I grab a Lyft out to College Park to pick it up. I stop a couple time just to check that there wasn't any oil leak...and it was dry every time I stopped. Finally! I get home and cover it up for the night.

SAT, June 16: I go out to walk the dog and decide to check to see if everything is dry. IT WAS NOT. There was fresh oil on the underside of the transmission...again. At this point I'm over it. I call Navid to tell him what's going on and figure out where we go from here. Navid agrees to replace the scooter.

That decision alone is the reason I gave College Scooters five stars. The way I look at, he didn't have to do that, but rather than have me suffer through repairs that could have been as serious as an engine replacement due to a bad casting, he decided to just take care of the problem once and for all. He made it right without thinking twice about it (he may have unleashed a stream of profanity after we hung up for all I know, but he was 100% professional while I was on the phone with him)...and I am eternally grateful.

I just had a wonderful buying experience at College Scooters. The employee that helped me was patient with explaining all of the various scooter options and ultimately steered us in the right direction to get a scooter that both met our needs and experience level. Would highly recommend this shop and can't wait to receive delivery of my new Lance Cabo 50 cc next week.

I wish I could rate this place a zero. I was talking to a lady and this guy comes up to me while we're talking and is completely rude. I think his name is Francel. He is not a person you want to do business with he's only looking for a sale and not actually trying to help you. I feel for the lady I was talkin to because I can see the frustration she had on her face. Dude is a pos. If you choose to buy scooters from here I advise to go to the Kesia for help.