Dunkin'

Sometimes a man needs a cup of coffee. Also a cruller. This small Dunkin at Union Station works for that. I like how convenient it is to Amtrak and VRE. There aren't many seats, but what they have works. For the most part it is grab and go. Prices have gone up, but other chains have done the same. On a positive note they are New England's greatest export and contribution to society.

Their Boston Crème's and coconuts are delicious. Also the coffee gives you an eye opening flavorful experience. I am partial to the chain. Service here is quite good, despite the traffic volume. I've found employees friendly and efficient. For my purposes, that's exactly what is desired as starting a day here, will have you moving in no time!

The only reason this location has more than one star was the frankness & friendliness of the gentleman behind the counter. The offeringhs were sparse and more than a few people left without purchasing anything. It was quite disappointing that they did not take the rewards program ontop the of them not having oatmilk while touting it. Very disappointing to say in the least.

Lid not on coffee burnt myself, Splenda in my coffee, I asked for regular sugar,I asked for a sesame bagel and got a everything bagel it's disgusting, one worker cussing and complaining about a customer. U need better management at this site

Dunkin' Donuts in the hood! A franchise can't make too many mistakes, can it? Yes. This is a warning to anyone wanting a pop up business franchise and expecting it to draw in customers based on the name. Thank God for Yelp, because it has protected many a customer from wasting many dollar bills on false advertising. When you spend the amount of money that they charge in this station or DC area, you had better get your money's worth. Either they are not paying enough to keep decent employees or they are not training employees what people want in their service and food. The results are always marginal if not inedible here.
Service is comparable to a kids lemonade stand where they are mixing this and that, taking money, talking and who knows what with your food. I can't only think that the owners do not live around here or own too many businesses to know what is happening in this store. They obviously do not give a crap. The franchise ought to inspect each location to ensure it's meeting it's image. They would freak out if they ever came here.
As anywhere else, the homeless camp right next to the counter like pigeons, I wouldn't be surprised if employees threw a donut or donut holes over the rope when the lines diminish.
I noticed that they hide the napkins behind the sign at the pick up counter.
The worst feeling is when the order is taken by someone that does not know their products, what they have in stock, how to make a drink to spec, or does not understand English to even get the order correct. Do not own a chain. Just do not lure people in and give them what they do not want. Hire people that actually drink the product and know what it should taste like. Cover the food, especially when it sits in the open right next to the metro escalator throughway.
To the customer:
Buy your donuts in the morning when the delivery arrives and before their workers ( I'll call her Carrie) start picking at them. Order something simple or go to Chick fil or McDonald's down the opposite end for iced coffee or breakfast that is comparable. If you go to Starbucks, you may be further disappointed because the quality for the price is not there.

So far so good. Glad Dunkys finally decided to open a location in Union Station. It's on the lower level in the food court near the Metro entrance. I went at about 7:45 pm so it wasn't busy at all. The server was friendly and they had unsweet iced tea available. This is a blessing at this time of night, even more so since it is the middle of January.

There are lots of little tables in front of the eatery and there are more scattered throughout the food court and upstairs if you don't want to stay here. The food court is usually jammed during rush hours and is busy during the day so it will be worth an updated review after I come back during one of those times.

1 person working. Had to wait over 10 minutes to be waited on while she ate. Didn't wash her hands so we left

Tried to charge me three dollars extra for a medium half coffee, half hot chocolate.

When I asked her why she couldn't answer.

No thanks, bye!

We got sandwiches before our long train ride and found shards of plastic (?) or something in them...and we can't take them back because we are on a moving train. Pretty bummed out.

How does this happen? We went there in the interest of being fast, but when we walked by all the other food upstairs it seemed like there would have been a lot of other options that would have worked and been better. There are probably lots of sandwiches that wouldn't try to hurt you, so you don't need to go here.

The coffee is decent, but would be better with food

Really disappointing to see three employees in the corner chit chatting and then the employee at the register eating a donut. She sets the donut down half eaten to help the customer ahead of me. Not sure how sanitary this is...

This place is only three stars out of convenience. At the times I go, there aren't many customers (mid day). There are flys flying around, it doesnt not appear to be the cleanest location but then again compared to everything else in union station with the exception of shake shack and roti all of the restaurants appear to be not the cleanest. Prices are about 20% higher than other locations but, its union station so again its understandable. Service isn't super attentive or welcoming but "union station." My drinks normally taste good, there was one time it tasted odd and I threw it out (iced macchiato) is what I always order. I'm on the fence about this location. Starbucks cost even more and I like DD taste better but Starbucks is cleaner and closer to the door I enter union station. It's a case by case basis for me if I'll continue to shop this location.